Swifto,we is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use any of our mobile applications and services, including the Swifto User App, Swifto Delivery Partner App, Swifto Vendor App and Website
Please read this Privacy Policy carefully. If you do not agree with the terms, please do not use our services.
We collect the following types of information depending on how you use our apps:
Name, email, and phone number
Address and delivery locations
Government-issued ID (for delivery/vendor registration)
Payment and billing information (when applicable)
IP address
Device ID and model
Operating system
App usage data (pages viewed, features used, etc.)
Real-time GPS location (for delivery tracking, assigning nearest vendor, and order fulfillment)
Background location (for active deliveries by Delivery Partners)
Note: Location data is only collected when required and with your explicit permission.
We use the information we collect to:
Process and deliver grocery orders
Manage vendor listings and inventory
Assign delivery partners and optimize routes
Communicate with users, vendors, and partners
Improve app performance and user experience
Comply with legal and regulatory requirements
We do not sell or rent your personal information. We may share your data with:
Service Providers: For payment processing, SMS/email services, cloud hosting, etc.
Delivery Partners: Customer name, address, and contact info (only for active deliveries)
Vendors: To fulfill your order
Law Enforcement: When required by law or to protect our users and services
We retain your information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
We use industry-standard security practices including:
Data encryption (in transit and at rest)
Secure login and authentication mechanisms
Access control and regular audits
However, no method of data transmission over the Internet is 100% secure. We encourage users to take precautions when sharing sensitive information.
Depending on your jurisdiction, you may have rights to:
Access or request a copy of your data
Correct or update your information
Delete your data (subject to legal and operational retention needs)
Withdraw consent for certain data usage (e.g., location access)
You can manage most preferences within the app’s settings or by contacting our support.
We request the following permissions for core functionality:
Location (Foreground & Background): For real-time delivery tracking
Camera & Storage: For uploading KYC documents or product images
Contacts/Phone (if applicable): To allow quick calls between customer and delivery partner
All permissions are used solely for app functionality and never shared with third parties for marketing.
Swifto does not knowingly collect personal information from individuals under the age of 13. If we become aware that such data has been collected, we will delete it promptly.
Our app may use third-party services like:
Firebase (Analytics, Crashlytics, Messaging)
Google Maps API (for location and route optimization)
Payment gateways (Razorpay, Stripe, etc.)
Each of these services has its own privacy policies and data handling practices.
We may update this Privacy Policy from time to time. Any changes will be posted in the app or on our website, and the effective date will be updated.
If you have questions or concerns about this Privacy Policy, or wish to exercise your data rights, please contact us at:
📧 Email: admin@swiftonow.com
